Frequently Asked Questions
Question: What type of paper, chemicals and machines are your photographs reproduced on? Answer: We print on archival quality Kodak papers. Kodak EDGE is used for matte and glossy and Kodak Endura is used for Lustre.
Question: Are the photos I will receive the same resolution as the images online? Answer: The resolution of the photos online has been reduced in order to conserve space and memory required to host them online. When we make prints of your photos, we use high-resolution files of the photos. Your prints will be crisper and more vivid than what you see on your computer monitor.
Question: How are the photos processed? Answer: We process using Archive Quality Kodak paper, which is RA 4. We use Kodak chemicals for all our prints. For our small format, which are 10x15 and smaller, we use Fuji Frontiers and Noritsu. For our large format prints, which are 11x14 and larger, we use Durst.
Question: Will the photos I order have a watermark on them? Answer: No. The watermark is an online feature only.
Question: Will the caption be printed on the photo? Answer: No. Captions will not be included on the photo you receive.
Question: What is the difference between glossy, matte and lustre? Answer: Glossy photos are printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass.
In contrast, matte finishes have a very smooth, non-glare finish. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print and may be best suited for framing.
Lustre paper is the premier paper most preferred by portrait and wedding photographers and is considered more of a professional-grade paper. Lustre is often considered the finish "between" matte and glossy, and has a slight gloss with a subtle, often pearl-like texture. Lustre paper has a deeper color-saturization than matte as well as a higher contrast.
Question: What type of framing and matting material do you use? Answer: To be sure to complement and accentuate the quality of the photos we use high quality black vinyl veneered wooden frames with acrylic plexiglass and paper backing. If ordering a matted print, an evenly spaced white mat surrounds the photos with a beveled edge.
Question: How are images cropped? Answer: There are several options for image cropping. After you have selected the "Order Print" option, the cropping options will be displayed and explained.
Question: Do you hold the copyrights to your images? Answer: All copyrights are owned and controlled by myCapture's partners.
Question: Can I download the images? Answer: If a digital download is offered on the pricing sheet than it is available for purchase. If it is not listed than this affiliate does not sell digital copies of their photos.
Question: Can the photos be used commercially? (advertising, promotional materials, etc.) Answer: Any commercial usage must be approved by the individual publications first. For information on obtaining commercial/publication permission of a photograph please contact the publication.
Question: Why can't I add items to my shopping cart? Answer: This issue can sometimes occur when a computer either actively blocks cookies from the domain mycapture.com or passively blocks all cookies. The following steps can often times correct this issue in Internet Explorer:
Question: How do I order? Answer: Once you find your photo, you will see a “Buy This Photo” link or a small shopping cart icon. If you select this link you will be routed to the order page and you can fill out print size and quantity.
Question: Can I phone in an order? Answer: All orders must be placed online. This is to ensure the most accurate fulfillment of your order. Please contact the myCapture partner responsible for the photos you are ordering to see if they provide an alternative form of ordering.
Question: Are your online credit card transactions safe and secure? Answer: When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
Question: Can I cancel or change an order once I place it? Answer: Under normal circumstances you cannot cancel once the order is placed. We begin to process your custom order as soon as we receive it in order to enable the quickest possible delivery to you.
Question: If I start an order and leave the site, how long do items stay in my shopping cart? Answer: Items will stay in your cart for approximately 3 months.
Question: I can't find my photo on the site. Where can I locate it? Answer: If you cannot immediately locate the photo you appear in, try locating it through different categories within the photo galleries. If it is not found, the photo may not have been selected for posting. The individual publications choose which photos from each event will be posted online. There may be several reasons that photos do not make it to the website. (technical difficulties, poor image quality, etc.)
Question: Can I have my photos shipped to another location other than my billing address? Answer: Yes. When asked to confirm your billing and shipping address you may click edit next to the shipping. You may enter a different address for shipping on that page.
Question: Can I return my order if I am unhappy with the finished product? Answer: Yes. Please contact us within 30 days to process a return.
Question: How long will it take to receive my photos? How are photos shipped? Answer: Orders typically ship within 24-48 business hours and you can select from the following mailing options:
Shipments within the United States:
Question: Am I able to track my shipment? Answer: Yes. If you select the “Order Status” link in the navigation bar you can track your shipment. You will need to enter you order ID and your shipping zip code.
Question: What should I do if I received the wrong items or I am missing items from my order? Answer: We always want you to receive the complete, accurate order. If you are missing items or received the wrong items, please send us an email containing the following information:
Question: What are the shipping costs? Answer: Shipping rates are dependent upon the total price of your order along with shipping location.
Question: Am I responsible for paying the shipping costs? Answer: Yes, the person paying for the items is responsible for payment of shipping and handling.
Question: How are the photos and items packaged? Answer: All items are securely packaged to ensure that they arrive at their destination in a safe and secure fashion.
Question: What should I do if the artwork has been damaged during shipment? Answer: We always want our customers to be as happy with their items as possible. If any of your items have become damaged during shipment please contact us via e-mail.
Question: What are my payment options? Answer: All orders are paid for by credit card. We accept all major credit cards including Master Card, Visa, American Express, and Discover.
Below are the most common questions we receive. If your question is not here, please feel free to <a href="http://www.pressdemocrat.com/article/99999999/MULTIMEDIA/284251681">ask us.</a><br> <br> <b>What are your subscription rates?</b><br> <a href="http://subscribe.pressdemocrat.com/subscribe.cfm ">Click here</a> for the current subscription rates in your area, or call (707) 575-7500 for information.<br> <br> <b>There's a problem with my newspaper subscription. What should I do?</b><br> There are three ways to report a delivery problem:<br> Online Account Management: <a href="http://subscribe.pressdemocrat.com/ ">subscribe.pressdemocrat.com</a><br> Email: firstname.lastname@example.org<br> Phone: 707-575-7500<br> <br> <b>What's the difference between the eEdition, App and website?</b><br> The <a href="http://subscribe.pressdemocrat.com/eEdition.htm">eEdition</a> is an interactive PDF version of the paper that readers may subscribe to. You can access the <a href="http://subscribe.pressdemocrat.com/eEdition.htm">eEdition</a> through any web browser, and read and flip the pages just like the printed version. <a href="http://subscribe.pressdemocrat.com/eEdition.htm">Take it for a test drive.</a><br> The Press Democrat has two Apps. <a href="http://itunes.apple.com/us/app/press-democrat/id548046681">The Press Democrat App</a> makes it easier to get and read stories on your iPhone. <a href="http://itunes.apple.com/us/app/santa-rosa-press-democrat/id415389016?mt=8">The Press Democrat eEdition App</a> makes it easier to get and read our eEdition on your iPad.<br> PressDemocrat.com is currently a free website that allows you to access our local stories, events calendar, blogs, TOWNS sites, and much more.<br> <br> <b>How do I contact editors, writers, or columnists?</b><br> You can find their e-mail addresses on our <a href="http://www.pressdemocrat.com/article/99999999/MISC/284251681">staff directory page.</a><br> Phone: The Press Democrat offices at (707) 526-8570<br> Email: firstname.lastname @ Press Democrat.com<br> Mail: Staff Member, The Press Democrat, 427 Mendocino Ave., P.O. 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Because of space constraints and the volume of reader mail, Letters to the Editor are limited to 200 words.<br> Please include your full name for publication, street address and daytime phone number, letters not containing contact information will not be published. Letters must be written exclusively for The Press Democrat.<br> <br> <b>How do I submit a press release?</b></br> Press releases should be directed to the reporter or editor covering your topic of interest. <a href="http://www.pressdemocrat.com/article/99999999/MISC/284251681">Click here for a staff listing.</a> Please avoid blanketing editors and reporters with the same press release. Responses cannot be made to press releases because of the large number that arrive daily in the newsroom. Press releases are used based on newsworthiness and not all can be published or used for an article.<br> If you have an event, you are welcome to enter it in the Events Calendar on the homepage of <a href="http://events.pressdemocrat.com/">pressdemocrat.com.</a><br> For help with submitting your event in the Events Calendar, <a href="http://707.pressdemocrat.com/wp-content/uploads/2012/07/Zvents-Help.pdf">click here</a>.<br> <br> <b>Corrections</b><br> The Press Democrat corrects all errors of substance and clarifies information in news stories that was misleading or unbalanced. Corrections or clarifications typically appear on the front page of the section in which the error appeared, and they should always appear in the online version of the content.<br> <br> <b>How do I submit an obituary?</b><br> We offer two types of paid notices, which run in the Empire News section of The Press Democrat, and on pressdemocrat.com:<br> 1. 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